Return Policy

Last updated: 09-08-2026

At Hollandos.com, we want you to be happy with your order. If you are not completely satisfied with your purchase, you may in many cases make use of your statutory right of withdrawal.

This Returns Policy clearly explains how returns work at Hollandos.com.

1. 14-Day Cooling-Off Period

When you purchase a product through Hollandos.com as a consumer, you have a statutory right to a 14-day cooling-off period.

You do not need to provide a reason for returning your order during this period.

The cooling-off period begins on the day after you, or a person designated by you, receives the product.

If your order consists of multiple products that are delivered separately, the cooling-off period begins on the day after you receive the final product.

You may also exercise your right of withdrawal before your order has been delivered.

2. How Do I Return My Order?

Would you like to exercise your right of withdrawal? Follow these steps:

Step 1 — Let us know

Send us a clear statement that you wish to withdraw from your purchase within 14 days of receiving your order.

You can do this by e-mail at: worldofhollandos@gmail.com

Please include, where possible:

your name;
your order number;
which products you wish to return;
the date on which you received your order.

You do not need to provide a reason for your return.

Or fill in a returnform.

Step 2 — Send the product back

After notifying us that you wish to withdraw from your purchase, you must return the product within 14 days.

Please send the product to:

Hollandos
Wezenlaan 27
6531MJ Nijmegen
The Netherlands

The date on which you send the product is what matters. The product therefore does not have to arrive at our address within these 14 days, as long as you have sent it back within the required period.

We recommend keeping your proof of postage until your return has been fully processed.

3. What Condition Does the Product Need to Be In?

You may inspect and assess a product in the same way you would be allowed to do in a physical store.

Please handle the product and its packaging with reasonable care during the cooling-off period.

You are only liable for a reduction in the product's value if you have used or handled the product beyond what is necessary to establish its nature, characteristics and functioning.

For books

You may, for example, look through and assess a book. However, if a book has clearly been used, damaged, written in, or otherwise handled beyond what is necessary to assess it, this may result in a reduction in value.

If there is a reduction in value, we may deduct the amount of this reduction from the refund, to the extent permitted by law.

4. Who Pays the Return Costs?

The direct costs of returning an order are the responsibility of the customer when you exercise your statutory right of withdrawal.

Hollandos.com will refund the cost of the original standard delivery to you.

If you chose a more expensive delivery method than the cheapest standard delivery option we offer, we will only refund the cost of the cheapest standard delivery option.

Please note for damaged or incorrect products

If your product arrived damaged, is defective, is incomplete, or you received a different product from the one you ordered, please contact us first.

In this case, this is not considered an ordinary return because you changed your mind. You may have statutory rights relating to defective or incorrectly delivered products. In such cases, the costs of resolving the issue cannot simply be passed on to you.

5. When Will I Receive My Refund?

When you validly exercise your right of withdrawal, we will refund the amount you paid for the returned products.

If you return your entire order, we will also refund the standard delivery costs of the original shipment.

We will issue the refund no later than 14 days after you have informed us that you wish to withdraw from the purchase.

However, we may wait with the refund until:

we have received the returned product; or
you have provided evidence that you have returned the product.

We will issue the refund as soon as one of these two conditions has been met, whichever occurs first.

6. How Will I Receive My Refund?

We will refund the amount using the same payment method you used for the original purchase, unless you expressly agree to another payment method.

We will not charge you any additional fees for the refund.

7. Returning Part of My Order

You may also return only one or some of the products from your order.

In that case, you will receive a refund for the purchase price of the returned products.

If you return only part of your order, the original delivery costs will not be refunded.

8. Exceptions

The statutory right of withdrawal does not apply to every product.

If a statutory exception to the right of withdrawal applies to a particular product, we will clearly indicate this on the product page before you make your purchase.

An example may be a product that has been made according to your personal specifications or has clearly been personalised for you, where the legal requirements for such an exception are met.

9. Cancelling an Order Before Delivery

You do not have to wait until your order has been delivered to exercise your right of withdrawal.

If you decide during the cooling-off period that you no longer wish to receive your order, you can inform us that you wish to withdraw from the purchase. You do not have to wait until the package has arrived.

If the order has already been shipped, the package may need to be received first and then returned to us.

10. Damaged or Incorrect Orders

Did you receive a damaged product?

Did you receive the wrong product?

Or is something missing from your order?

Please contact us as soon as possible at: worldofhollandos@gmail.com

Please include your order number and, if possible, photographs of the product and packaging.

We will work with you to find an appropriate solution.

Your statutory rights regarding legal guarantee and conformity remain fully applicable.

11. Returns Are Not Exchanges

A return will be processed as a return and refund.

Would you like to receive a different product instead of the one you returned? You can return the original product and then place a new order.

12. Contact

Do you have a question about a return or would you like to exercise your right of withdrawal?

Please contact us:

Hollandos
Wezenlaan 27
6531MJ Nijmegen
The Netherlands

E-mail:worldofhollandos@gmail.com
Chamber of Commerce (KvK): 98606891
VAT: NL005342956B55

In Summary

14-Day Cooling-Off Period

As a consumer, you have 14 days to withdraw from your online purchase without giving a reason.

14 Days to Return

After notifying us of your withdrawal, you have a further 14 days to return the product.

Return Costs Are Paid by the Customer

For an ordinary return because you have changed your mind, you are responsible for the direct costs of returning the product.

Standard Delivery Costs Are Refunded

When you return your entire order, we will refund the cost of the original standard delivery.

Refund Within 14 Days

We will issue your refund within 14 days after you notify us of your withdrawal. We may wait until the product has been returned or you have provided proof of postage.

Defective or Incorrect Product?

No Reason Required

When exercising your statutory right of withdrawal, you do not need to explain why you are returning your order.